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Guest Notice
Cancellation & Rescheduling Policy
Our terms are designed to be fair, clear, and flexible, acknowledging the unexpected nature of highland travel.
Because all bookings are verified and coordinated directly through our reservations concierge on WhatsApp, any change or cancellation request can be handled with immediate personal communication.
1. Standard Room Cancellation
- Up to 48 Hours Prior to Arrival: Full refund or 100% resort credit valid for 12 months with zero cancellation charges.
- Within 48 Hours of Arrival: One night’s stay retention fee applies; remaining balances are credited toward future dates.
- No-Show: In the event of a no-show without prior written notice, the reservation is treated as non-refundable.
2. Peak Season & Curated Packages
For festive peak dates (December 20 – January 5) and bespoke celebration packages involving personalized decor or external photographers:
- Cancellations made 7 or more days prior to check-in will receive a full resort credit.
- Cancellations within 7 days may forfeit bespoke advance setup expenses incurred for custom cakes, floral decor, or specialized transport.
3. Weather & Road Advisories
Vagamon experiences tropical monsoon showers and dense highland mists. In the rare event of severe weather disruptions or government travel advisories rendering roads impassable,The Luminary Hotel will gladly reschedule your stay to any mutually convenient future date without any penalty fees.
4. How to Request Cancellation or Date Change
Simply notify our reservations team via WhatsApp or email with your booking name: